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How to fix Kaspersky Lab error ‘Can’t connect to My Kaspersky Portal’?

There are many security software solutions already available in the market and many new are getting launched but no one can compete with Kaspersky in total protection as well as multi-layer protection. It almost gets compatible with all devices as well as platforms.

Kaspersky Lab products are usually known for their remarkable service provider as well as for the products. But sometimes, the user may face some issues like they can’t connect to the My Kaspersky portal and the possibility is due to poor network traffic (on port 443) that fails the Kaspersky Lab installer attempts to send the license information to pass on to My Kaspersky portal.
The error message may show up as ‘Can’t connect to My Kaspersky Portal’

The users can at any time contact Kaspersky Customer Support Number to get their queries clear as well as for the issues like Kaspersky lab can’t able to connect to the My Kaspersky portal, to get technical support from the experts.

But before that, it is recommended to check out the steps, given below to fix Kaspersky Lab error and get instant relief from your problems-

1.      Open the Windows Firewall.

2.      Select the ‘Advanced Settings’ link from the left side of the ‘Windows Firewall’ window.

3.      Select the option ‘Outbound Rules’ from, the left frame.

4.      From the list of Outbound rules, look out for the rule ‘Branch Cache Hosted Cache Client (HTTP-Out) for TCP protocol (port443) and click on it.

5.      After you click on it, the ‘Properties’ window will open up.

6.      Check whether you’re on the ‘General’ tab of the rule’s properties window.

7.      Select the box ‘Enable’.

8.      Enable the option ‘Allow the connection’, on the same tab.


9.      To save the changes made, click on the option ‘Ok’.

Ragnar is a professional technical writer who completed Masters of engineering management from Princeton University, US and has been writing for past 11 years. He transforms technical information using a comprehensive and easy approach for all the readers and tech lovers to understand the complexity of respective subject. Covering the area of hardware such as brother printers to software like Kaspersky, Ragnar’s articles help users to clarify their doubts
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